![]() ![]() Hospital staff must ask your name and birthday and check your name band before every medication, test or surgery. Our hospital is staffed 24 hours a day by professionally trained officers who provide protective services, security, safety assurance and compliance, emergency preparedness and parking/traffic control. If after doing so, you are still not completely satisfied with the level of care you receive, or have concerns after you leave the hospital, please contact our guest relations department at (515) 241-5000, Monday through Friday, 8 a.m. During the evening, early morning and weekend hours, please ask to speak with the charge nurse or supervisor. If you are concerned with any aspect of the care and/or services you receive during your stay at our hospital or if you have ideas for improvement, please bring them to the attention of a hospital team member, or ask for the manager of the unit where you are receiving care. Residence Inn by Marriott Des Moines Downtown Residence Inn at Jordan Creek Town Center We encourage anyone who prefers to continue masking to do so. Masking is strongly recommended when community transmission levels are high. Patients and visitors should wear a mask if they are currently ill with respiratory symptoms, have a COVID-19 diagnosis or have been exposed to COVID-19 in the past 10 days. Visitors will be asked to leave if they are not willing to comply with these guidelines.Īt this time, masking is based on personal preference.
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